Email support
Direct line to the Nexus team for technical and billing questions. Typical reply within one business day.
[email protected]How can we help?
Pick a channel below or browse the FAQ. We typically reply within one business day.
API documentation
Every endpoint, request shape, and response model — with a built-in try-it console on each page.
Open docsCommunity & status
Join the Discord for real-time help, peer support, and API status updates.
Join the DiscordFrequently asked questions
I just subscribed but I don't see a dashboard yet.
PayPal subscriptions activate in seconds; AllPay can take up to a minute for the webhook to confirm payment. Refresh the dashboard, or if it persists past 5 minutes, email us with your account email.
How do I generate or rotate API keys?
Dashboard → API Keys. Click "Create key", choose the network, and copy the key — it is shown only once. Existing keys can be revoked from the same page; replacements are issued immediately.
What happens when I hit my rate limit?
Requests above your plan limit return HTTP 429 with a Retry-After header. Upgrade from Dashboard → Subscription to take effect on the next request — no downtime.
Can I cancel anytime?
Yes. Dashboard → Billing → "Cancel subscription". Access continues until the end of the current billing period. For trial users, no charge is made if you cancel before the trial ends.
Still stuck?
Email the team